VINTAGE CLOTHING
Yes, larger orders are certainly possible upon request! Please contact us at info@vintagebulk.nl to arrange this. To ensure popular brands like Ralph Lauren remain accessible to all our customers, we apply a 50/50 policy to custom orders. This means that your order will consist of up to 50% of the requested brand, with the remaining 50% made up of other high-quality brands from our Grade-A stock.
Grade A items have been selected for their good condition and minimal signs of use; they are best suited for immediate resale.
Grade B items show visible signs of wear or minor defects (such as a stain, small hole, or discoloration) and are priced as items for refurbishment or for creative sellers.
Our boxes are curated with care, but vintage clothing is, by definition, second-hand. We allow for a 20% margin of error, meaning a box may contain a small number of items with flaws such as a stain or a small hole.
Is there an item you find unacceptable? Please send us clear photos of the defect, the front and back of the item, and your order number so we can review the issue. You can email us at info@vintagebulk.nl.
Although we carefully inspect all our clothing, we work with vintage and pre-owned items. Unfortunately, an item with a small stain or hole might occasionally slip through.
Should this happen, please contact our customer service team at info@vintagebulk.nl and include clear photos. We will then work with you immediately to find a suitable solution!
No. The photos accompanying the product are indicative of the type of garments you can expect. They are sample photos of similar items, giving you an idea of the style, quality, and category.
We exclusively sell by the box with items, not by weight. You do not know the exact specific items in advance. We carefully curate and assemble the box for you based on the criteria and description stated in the product details. This ensures you always receive a varied mix that fits the chosen category.
ORDERING AND DELIVERY
Orders are shipped via DHL within 7 business days. Once your order has been shipped, you will automatically receive a track & trace code via email so you can track your package.
It is unfortunate that you entered the wrong address. As long as the order hasn't been shipped yet, we can update the address. Please contact us via email as soon as possible. If the order has already been shipped, the address can no longer be changed.
Unfortunately, it is not possible to cancel an order. Once an order has been placed, it is immediately processed and packed, making cancellation no longer possible.
You will receive a confirmation email within an hour. Unfortunately, we cannot prevent some emails from ending up in the spam folder, so please always check there first if you are missing the email. If not, you can always contact our customer service!
It is unfortunate that the order has gone missing. Please check with your neighbors first and take a good look around the house. If the package isn't there, you can contact customer service. We will then initiate an investigation with the carrier to track down the package.
RETURN
Orders can be returned at your own expense within 14 days of receipt. Please ensure the product meets our return conditions:
- All items from the box must be returned;
- Return tags must still be attached to all items
- Items must not have been used or altered (i.e., not washed, dry-cleaned, or uploaded to Vinted)
- The return must be registered and shipped via the return portal. Returning is easy via our return portal. Here is the link to the return portal.
Please note: if a return does not meet the return conditions, we unfortunately cannot accept it.
We aim to process returns as quickly as possible. During busy periods, this may take up to 10 working days. Once the return has been processed, the purchase amount will be refunded to the original payment method within three to ten working days.
If you have not received a refund after 15 working days, please feel free to contact us at info@vintagebulk.nl.
You can register your order for a return within fourteen days of receipt. Easily return your order by following these steps:
- Register your return via the return portal
- Download and print the shipping label purchased through the portal and affix it to your return package.
- Carefully pack the item in its original packaging, or packaging of comparable quality, and attach the return label to the package.
- Once we receive your return, we will process it as quickly as possible.
No, unfortunately that is not possible. Returns are only permitted if the entire contents of the box are returned.
OTHER
Yes, that is possible. Invoices are not automatically included. Would you like to receive an invoice? Please send us an email with your order number, and we will send the invoice to you as soon as possible.
At the moment, we only offer pre-set boxes that we have carefully curated based on brand, type, or style. Creating your own selection is not (yet) possible. However, we always ensure that every box offers variety and is attractive to resellers.
Yes, absolutely! You can buy from us directly even as a starting reseller with no prior experience. Our carefully curated Grade-A boxes make sourcing very easy: you immediately receive ready-to-sell vintage clothing without having to source individual items yourself. This keeps the barrier to starting a vintage business very low.
