General Terms and Conditions – Vintagebulk

Table of Contents

Article 1 - Definitions

Article 2 - Identity of the Trader

Article 3 - Applicability

Article 4 - The Offer

Article 5 - The Agreement

Article 6 - Right of Withdrawal

Article 7 - Costs in Case of Withdrawal

Article 8 - Exclusion of the Right of Withdrawal

Article 9 - The Price

Article 10 - Conformity and Guarantee

Article 11 - Delivery and Execution

Article 12 - Payment

Article 13 - Complaints Procedure

Article 14 - Disputes

Article 15 - Additional or Deviating Provisions

Article 16 - Gift Cards and Store Credit

Article 17 - Steaming Service

Article 18 - Age Requirement for Purchase

Article 19 - Second-hand Clothing & The Vintage Margin of Error

Article 20 - Colour and Size Discrepancies

Article 21 - Responsibility upon Resale

Article 22 - Cancellation and Returns

Article 23 - Accuracy of Billing and Account Information

Article 24 - Intellectual Property and Website Usage

Article 25 - Promotional Actions and Discount Wheel

Article 26 - Import Duties & Customs Fees

Article 1 - Definitions

In these terms and conditions, the following definitions shall apply:

1. Cooling-off period: The period within which the customer can make use of their right of withdrawal.

2. Customer: The natural or legal person who enters into a distance agreement with the trader.

3. Day: Calendar day.

4. Extended duration transaction: A distance agreement relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.

5. Durable data carrier: Any instrument which enables the customer or trader to store information addressed personally to them in a way accessible for future reference and which allows the unchanged reproduction of the stored information.

6. Right of withdrawal: The option for the customer to withdraw from the distance agreement within the cooling-off period.

7. Model form: The model withdrawal form provided by the trader that a customer can fill in when they wish to exercise their right of withdrawal.

8. Trader: The natural or legal person who offers products and/or services to customers at a distance.

9. Distance agreement: An agreement concluded between the trader and the customer under an organised distance sales system for products and/or services, using exclusively one or more techniques for distance communication up to and including the conclusion of the agreement.

10. Technique for distance communication: Means that can be used for concluding an agreement without the customer and trader having met simultaneously in the same place.

11. General Terms and Conditions: These present General Terms and Conditions of the trader.

Article 2 - Identity of the Trader

Company name: Vintagebulk
Address: Lijsterbeslaan 10, 3474HE Zegveld, The Netherlands
E-mail address: info@vintagebulk.nl
Chamber of Commerce (KVK) number: 92139922
VAT number: NL865901922B01

Article 3 - Applicability

1. These terms and conditions apply to every offer made by the trader and to every distance agreement and orders concluded between the trader and the customer.

2. Before the distance agreement is concluded, the text of these general terms and conditions shall be made available to the customer. If this is reasonably not possible, it will be indicated before the agreement is concluded that the terms and conditions can be inspected at the trader's premises and that they will be sent free of charge as quickly as possible at the customer's request.

3. If the distance agreement is concluded electronically, notwithstanding the previous paragraph, the text of these general terms and conditions may be made available electronically to the customer in such a way that it can be easily stored on a durable data carrier.

4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply accordingly, and in the event of conflicting conditions, the customer may always rely on the applicable provision that is most favourable to them.

5. If one or more provisions in these general terms and conditions are at any time wholly or partially void or annulled, the agreement and these conditions shall otherwise remain in force. The provision concerned will be replaced immediately in mutual consultation by a provision that approaches the intent of the original provision as closely as possible.

6. Situations not covered by these general terms and conditions, or ambiguities regarding the interpretation or content of provisions, must be assessed 'in the spirit' of these terms and conditions.

Article 4 - The Offer

1. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

2. The offer is non-binding. The trader is entitled to modify and adapt the offer.

3. The offer contains a complete and accurate description of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the trader.

4. All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.

5. Product images serve as an indication of the items offered in the reseller boxes.

6. Each offer contains sufficient information to make it clear to the customer what rights and obligations are attached to accepting the offer. This concerns, in particular, the price inclusive of taxes, delivery costs, payment methods, and whether or not the right of withdrawal applies.

Article 5 - The Agreement

1. The agreement comes into effect, subject to the provisions of paragraph 4, at the moment of acceptance by the customer of the offer and compliance with the conditions set therein.

2. If the customer has accepted the offer electronically, the trader will promptly confirm receipt of acceptance electronically. As long as the receipt of this acceptance has not been confirmed, the customer may rescind the agreement.

3. The trader will take appropriate technical and organisational measures to secure the electronic transfer of data and ensure a secure web environment.

4. The trader may — within legal frameworks — ascertain whether the customer can meet their payment obligations. If the trader has sound reasons for not entering into the agreement, they are entitled to refuse an order or attach special conditions to the execution.

5. Every agreement is entered into under the suspensive condition of sufficient availability of the products concerned.

Article 6 - Right of Withdrawal

Upon delivery of products:

1. Upon purchasing products, the customer has the option to dissolve the agreement without giving reasons for a period of 14 days. This cooling-off period commences on the day the package is received by or on behalf of the customer.

2. During the cooling-off period, the customer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product.

3. If the customer wishes to exercise their right of withdrawal, they are obliged to make this known within 14 days of receipt via the return portal. After notifying the return, the customer must send the product back within 14 days. The customer must prove that the delivered goods were returned on time, for example by providing proof of dispatch.

4. If the customer has not expressed their intention to use their right of withdrawal or has not returned the product after the aforementioned periods have expired, the purchase is final.

Upon delivery of services: 5. No right of withdrawal applies to services offered by the trader, including the steaming service. This service is performed immediately and tailor-made on the purchased products, meaning cancellation or refund of the costs for this service is not possible, even if the product itself is returned.

Article 7 - Costs in Case of Withdrawal

1. The customer shall bear the direct cost of returning the product.

2. If the customer has paid an amount, the trader will refund this amount as soon as possible, but no later than 14 days following the receipt of the return (or conclusive proof of complete return), using the same payment method.

3. In the event of product damage caused by negligent handling by the customer, the customer shall be liable for any reduction in the value of the product.

Article 8 - Exclusion of the Right of Withdrawal

1. The trader can exclude the customer's right of withdrawal for specific products or services (such as products made to customer specifications, perishable goods, or sealed products whose seal has been broken), provided this is clearly stated in the offer well in advance of concluding the agreement.

Article 9 - The Price

1. The prices of the offered products are as stated on the trader's website and are displayed inclusive of VAT.

2. All prices are subject to printing and typographical errors. The trader is not obliged to deliver the product at an incorrect price resulting from such errors.

3. The trader reserves the right to adjust prices at any time. However, an agreement already concluded will always be fulfilled at the price agreed upon at the time of order.

Article 10 - Conformity and Guarantee

1. The trader exclusively sells second-hand products. The buyer is aware that these products have been previously used and may therefore show signs of wear, tear, or other forms of aging.

2. The trader guarantees that the delivered products comply with the description provided in the offer at the time of delivery.

3. Because these are second-hand goods, no additional guarantee is provided on the delivered products. The statutory manufacturer's warranty applicable to new products does therefore not apply.

4. Any defects or incorrectly delivered products must be reported to the trader in writing within 14 days of receipt. After this period, any right to claim or compensation expires.

5. The trader is not liable for damage caused by incorrect or careless use of the products, nor for any indirect or consequential damage.

Article 11 - Delivery and Execution

1. The trader will exercise the greatest possible care when receiving and executing orders.

2. The place of delivery is the address made known by the customer to the business.

3. Vintagebulk aims to hand over accepted orders to the carrier (DHL) within 7 working days. The trader will execute accepted orders with convenient speed, but at the latest within 30 days. If delivery is delayed, the customer will be notified no later than 30 days after placing the order. In that case, the customer has the right to dissolve the agreement free of charge, but is not entitled to any compensation.

4. All delivery periods are indicative. Exceeding any term does not entitle the customer to compensation.

5. If delivery of a ordered product proves impossible, the full purchase price of the relevant product will be refunded to the customer. No replacement product will be sought or delivered.

6. The risk of damage and/or loss of products rests with the trader until the moment of delivery to the customer or a pre-designated representative, unless explicitly agreed otherwise.

Article 12 - Payment

1. For sales via the webshop, the amounts owed by the customer must be paid immediately upon placing the order via the payment methods offered at checkout.

2. The customer has the duty to report inaccuracies in provided or stated payment details to the trader without delay.

Article 13 - Complaints Procedure

1. The trader has a well-publicised complaints procedure and handles complaints in accordance with this procedure.

2. Complaints regarding the execution of the agreement must be submitted fully and clearly described to info@vintagebulk.nl within 14 days after the customer has discovered the defects.

3. Complaints submitted to the trader will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within 14 days with a notice of receipt and an indication of when the customer can expect a more detailed answer.

4. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).

Article 14 - Disputes

1. Agreements between the trader and the customer to which these general terms and conditions relate are exclusively governed by Dutch law, even if the customer resides abroad.

2. The applicability of the Vienna Sales Convention (CISG) is explicitly excluded.

Article 15 - Additional or Deviating Provisions

Additional provisions or provisions that deviate from these general terms and conditions may not be to the customer's detriment and must be recorded in writing or in such a way that they can be stored by the customer on a durable data carrier.

Article 16 - Gift Cards and Store Credit

1. The Vintagebulk Gift Card or accumulated store credit can only be used for online payments at Vintagebulk.

2. The balance does not need to be spent all at once; remaining credit will remain linked to the code/account.

3. The credit has no expiry date and cannot be exchanged for cash or bank transfers. Vintagebulk is not liable for loss, theft, or misuse.

Article 17 - Steaming Service

1. If the customer chooses the steaming service, items are machine-steamed prior to shipment.

2. As the steaming service is a custom service that is completed immediately upon purchase, no refunds can be granted for this service, even if the corresponding clothing box is returned.

Article 18 - Age Requirement for Purchase

1. By placing an order via the website, the buyer confirms that they are 18 years of age or older, or that they have explicit permission from a parent or legal guardian.

Article 19 - Second-hand Clothing & The Vintage Margin of Error

1. All clothing sold via our webshop is second-hand/vintage, unless explicitly stated otherwise. Items have been worn previously and may show signs of wear, even if classified under the 'Grade A' standard.

2. Due to the manual sorting process and the nature of second-hand bulk clothing, Vintagebulk applies a fixed margin of error of 1 item per box of 3 items, and a 20% margin of error in other boxes with more items.

3. This means that a small percentage of items may contain minor signs of wear or small imperfections falling outside the regular Grade A standard. If a complaint is deemed valid for an item falling outside this margin of error, the trader will primarily offer an appropriate partial compensation.

Article 20 - Colour and Size Discrepancies

1. Due to the second-hand nature of products and variations in display screens, slight colour deviations from product photos may occur.

2. Vintage sizes may differ from modern standard sizing; Vintagebulk attempts to state sizes as accurately as possible, but slight size deviations do not entitle the customer to a free return outside the regular right of withdrawal.

Article 21 - Responsibility upon Resale

1. Vintagebulk sells clothing in bulk to resellers. We are not responsible for the further commercial success, sales margins, or acceptance of goods by third-party sales platforms (such as Vinted, Depop, etc.) after delivery. Resale is entirely at the buyer's own risk.

Article 22 - Cancellation and Returns

1. Once an order is placed, it cannot be cancelled as processing starts automatically and immediately in our warehouse.

2. The right of withdrawal remains fully effective: returns are accepted within 14 days of receipt, provided products are in their exact, original condition and original attached tags/labels have not been broken or removed.

Article 23 - Accuracy of Billing and Account Information

1. We reserve the right to refuse orders or, at our sole discretion, place limits on orders per person, per customer account, or per shipping address.

Article 24 - Intellectual Property and Website Usage

1. All intellectual property rights regarding the brand name "Vintagebulk", logo, and website content (including texts, unique product photography, and design) belong exclusively to the trader.

2. The brand name Vintagebulk® is an officially registered trademark in the register of the Benelux Office for Intellectual Property (BOIP). Third parties are prohibited from using these materials commercially without prior written permission.

Article 25 - Promotional Actions and Discount Wheel

1. The outcome of promotional actions, including the online "discount wheel", is final and non-negotiable.

2. Won discounts are personal, non-transferable, and cannot be applied retroactively or to orders already placed.

Article 26 - Import Duties & Customs Fees

1. For orders shipped outside the Netherlands, the customer is fully responsible for any local import costs, customs duties, and/or VAT levies imposed by customs in the destination country. Vintagebulk has no influence over these costs and cannot calculate them in advance.