Algemene voorwaarden

Article 1 – Definitions
Article 2 – Identity of the Entrepreneur
Article 3 – Applicability
Article 4 – The Offer
Article 5 – The Agreement
Article 6 – Right of Withdrawal
Article 7 – Costs in Case of Withdrawal
Article 8 – Exclusion of the Right of Withdrawal
Article 9 – The Price
Article 10 – Conformity and Warranty
Article 11 – Delivery and Execution
Article 13 – Payment
Article 14 – Complaints Procedure
Article 15 – Disputes
Article 16 – Additional or Deviating Provisions
Article 17 – Gift Card / Store Credit
Article 18 – Steaming Service
Article 19 – Minimum Age for Purchase
Article 20 – Secondhand and Vintage Clothing
Article 21 – Color and Size Differences
Article 22 – Responsibility for Resale
Article 23 – Cancellation and Returns
Article 24 – Accuracy of Billing and Account Information
Article 25 – Use of the Website
Article 26 – Promotional Activities and Discount Wheel

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  1. Cooling-off period: the period within which the consumer may exercise their right of withdrawal; see all about the cooling-off period.

  2. Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.

  3. Day: calendar day.

  4. Long-term transaction: a distance contract concerning a series of products and/or services, for which the delivery and/or acceptance obligations are spread over time.

  5. Durable medium: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.

  6. Right of withdrawal: the consumer’s option to withdraw from a distance contract within the cooling-off period.

  7. Model form: the model withdrawal form provided by the entrepreneur, which a consumer can complete when exercising their right of withdrawal.

  8. Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers.

  9. Distance contract: an agreement concluded within a system organized by the entrepreneur for the remote sale of products and/or services, using one or more means of remote communication until the contract is concluded.

  10. Means of remote communication: a method that can be used to conclude a contract without the consumer and entrepreneur being physically present in the same space at the same time.

  11. General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Vintagebulk
Lijsterbeslaan 10
3474HE Zegveld
The Netherlands
Email: info@vintagebulk.nl
Chamber of Commerce (KVK): 92139922
VAT Number: NL865901922B01

Article 3 – Applicability

  1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

  2. Before the distance contract is concluded, the text of these terms and conditions is made available to the consumer. If this is not reasonably possible, the consumer will be informed that the terms and conditions can be inspected at the entrepreneur’s office and will be sent free of charge upon request.

  3. If the distance contract is concluded electronically, the text of the general terms and conditions may be provided electronically so the consumer can store it on a durable medium. If this is not reasonably possible, the consumer will be informed where they can view the terms and conditions electronically and that they can request a copy free of charge.

  4. If specific product or service terms also apply alongside these general terms, paragraphs 2 and 3 apply accordingly. In case of conflicting terms, the consumer may invoke the provision most favorable to them.

  5. If any provision of these terms is invalid or void, the remainder of the agreement remains in effect, and the invalid provision will be replaced by a provision closely approximating its intended purpose.

  6. Situations not covered by these terms should be assessed in the spirit of these general terms and conditions.

  7. Ambiguities in interpreting any provision must be interpreted in the spirit of these general terms and conditions.

Article 4 – The Offer

  1. If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

  2. The offer is non-binding. The entrepreneur may modify or adapt it.

  3. The offer contains a complete and accurate description of the products and/or services offered. The description must be detailed enough for the consumer to properly evaluate the offer. Images, if used, are a truthful representation of the products/services. Obvious errors in the offer do not bind the entrepreneur.

  4. All images, specifications, and details in the offer are indicative and cannot give rise to claims for compensation or annulment.

  5. Product images are accurate representations, but colors may vary slightly from the actual product.

  6. Every offer contains sufficient information for the consumer to understand rights and obligations, including: price including taxes; shipping costs; how the agreement is concluded and what actions are required; applicability of the right of withdrawal; payment, delivery, and execution methods; acceptance period or guaranteed price duration; communication costs; archiving of the agreement; verification of information provided; available languages; codes of conduct; minimum duration of long-term transactions.

Article 5 – The Agreement

  1. The agreement is concluded when the consumer accepts the offer and meets its conditions.

  2. If the offer is accepted electronically, the entrepreneur will immediately confirm receipt of the acceptance. Until confirmed, the consumer may withdraw from the agreement.

  3. If concluded electronically, the entrepreneur ensures secure data transfer and a safe web environment. Appropriate security measures are taken for electronic payments.

  4. The entrepreneur may check whether the consumer can meet their payment obligations and assess any relevant factors before concluding the agreement. The entrepreneur may refuse an order or impose specific conditions if justified.

  5. The entrepreneur will provide written or electronically storable information on: address for complaints; conditions and method for exercising withdrawal rights; warranties and after-sales service; information as per Article 4.3; termination conditions for long-term contracts.

  6. For long-term transactions, the above applies only to the first delivery.

  7. Agreements are subject to the availability of the products.

Article 6 – Right of Withdrawal

For product delivery:

  1. The consumer may withdraw from the agreement within 14 days without giving reasons. The period starts on the day the package is received.

  2. During the cooling-off period, the consumer must handle the product and packaging carefully and may only use it to the extent necessary to determine whether they wish to keep it. If exercising the right of withdrawal, the product must be returned with all accessories in original condition and packaging via the return portal.

  3. To exercise the right of withdrawal, the consumer must notify within 14 days of receipt through the return portal. After registering the return, the product must be sent within 14 days. Proof of return (e.g., Track & Trace) must be provided.

  4. If the consumer does not exercise the right of withdrawal within these periods, the sale is final.

For service delivery:

  1. There is no right of withdrawal for services offered by the entrepreneur, including the steaming service. This service is performed immediately and tailored to the purchased products, so cancellation or refund is not possible.

Article 7 – Costs in Case of Withdrawal

  1. The consumer bears the direct costs of returning the product.

  2. Any payments made will be refunded within 14 days after receipt of the return, provided the product is received or proof of return is presented. Refunds use the original payment method unless the consumer agrees otherwise.

  3. If the product is damaged due to careless handling by the consumer, they are liable for any depreciation.

Article 8 – Exclusion of the Right of Withdrawal

  1. The entrepreneur may exclude the right of withdrawal for certain products or services, provided this is clearly stated before the contract is concluded.

  2. Exclusion applies to products: made according to consumer specifications, personalized, perishable, subject to price fluctuations, newspapers/magazines, unsealed audio/video/software, sealed hygiene products once unsealed.

  3. Exclusion applies to services: accommodation, transport, catering, leisure services for a specific date or period; services begun with consumer consent before cooling-off; betting and lotteries.

Article 9 – The Price

  1. Prices on the website are inclusive of VAT.

  2. Prices are subject to typographical errors; the entrepreneur is not liable for consequences of errors.

  3. The entrepreneur may change prices, but agreements already concluded are executed at the price agreed at the time of order.

Article 10 – Conformity and Warranty

  1. All products sold are secondhand. Consumers acknowledge prior use may show wear or aging.

  2. Products comply with the description at the time of delivery.

  3. No warranty is given; legal guarantees for new products do not apply.

  4. Complaints must be reported within 14 days; after this, claims expire.

  5. The entrepreneur is not liable for damage caused by misuse or indirect/ consequential damages.

Article 11 – Delivery and Execution

  1. The entrepreneur exercises due care in accepting and executing orders.

  2. Delivery address is as provided by the consumer.

  3. Orders are fulfilled promptly, within 30 days unless agreed otherwise. Delays or partial delivery are notified within 30 days, allowing the consumer to cancel without costs. No compensation is due.

  4. Delivery times are indicative; exceeding them does not give the consumer the right to compensation.

  5. If the agreement is canceled, refunds are made within 14 days.

  6. If delivery is impossible, a replacement may be offered; the right of withdrawal applies to replacements.

  7. Risk of damage or loss remains with the entrepreneur until delivery to the consumer or their designated representative.

Article 13 – Payment

  1. Amounts due must be paid within 7 days after the start of the cooling-off period, unless otherwise agreed. For services, this period starts upon confirmation.

  2. Consumers must immediately report errors in payment information.

  3. In case of non-payment, the entrepreneur may charge reasonable costs.

Article 14 – Complaints Procedure

  1. The entrepreneur has a known complaints procedure.

  2. Complaints must be submitted within 14 days of discovering the defect.

  3. Complaints are responded to within 14 days; longer processing times are indicated.

  4. Unresolved complaints may lead to a dispute subject to the dispute resolution procedure.

  5. Consumers must first contact the entrepreneur; the ODR platform may also be used.

  6. Filing a complaint does not suspend the entrepreneur’s obligations unless stated in writing.

Article 15 – Disputes

  1. Dutch law exclusively applies.

  2. The Vienna Sales Convention does not apply.

Article 16 – Additional or Deviating Provisions

Additional or deviating provisions must not be to the consumer’s detriment and must be documented in writing or stored accessibly on a durable medium.

Article 17 – Gift Card / Store Credit

Vintagebulk gift cards or store credit can only be used online at Vintagebulk. Partial use is possible. No expiration date. Cannot be exchanged for cash. Vintagebulk is not liable for loss, theft, forgery, or misuse. Remaining balance will not be paid out.

Article 18 – Steaming Service

If chosen, items are professionally steamed before shipment. Optional service with additional charge. No refunds, even if the product is returned.

Article 19 – Minimum Age for Purchase

Purchasers must be 18 or older, or have parental/legal consent. By ordering, the consumer confirms compliance. Vintagebulk may request proof if age is in doubt.

Article 20 – Secondhand and Vintage Clothing

All clothing is secondhand/vintage unless stated otherwise. Items may show wear, even if labeled “Grade A.” Ordering confirms acceptance of secondhand nature.

Article 21 – Color and Size Differences

Colors and sizes are described as accurately as possible. Minor variations may occur due to secondhand nature.

Article 22 – Responsibility for Resale

Vintagebulk sells in bulk to resellers and is not responsible for resale, margins, or acceptance by third parties. Resale is at the buyer’s risk.

Article 23 – Cancellation and Returns

Orders cannot be canceled after placement due to immediate processing. The 14-day legal withdrawal period applies. Returns must be unused, in original condition with labels. Non-compliant returns are not processed.

Article 24 – Accuracy of Billing and Account Information

  1. The entrepreneur reserves the right to refuse orders.

  2. Restrictions or cancellations may be applied per person, order, account, payment card, or invoice/shipping address.

Article 25 – Use of the Website

The website must not be used for illegal purposes, violation of laws, spreading harmful software/code, or other prohibited activities. The entrepreneur may terminate services and take further measures.

Article 26 – Promotional Activities and Discount Wheel

  1. Entrepreneur may organize promotions, including “discount wheel” activities.

  2. Participation is only for customers meeting conditions.

  3. The outcome is final.

  4. Discounts/prizes are personal and non-transferable.

  5. Discounts apply only to the order for which they were won.

  6. Entrepreneur may modify, suspend, or terminate promotions without prior notice.

  7. Participation indicates acceptance of these terms.